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This is good news specially to those who are patronizing the quality service provided by Customers Cradle where motorist travel across the heavy traffic of Alabang-Zapote Road just to reach their shop.
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| Customers Cradle |
According to Mr. Why Dagondon, Customers Cradle Proprietor, “We set up the new shop to cater to our loyal customers from the south of Manila who used to deal with the usual heavy traffic on Alabang-Zapote Road just to be able to have their vehicles serviced at Customers Cradle.”
“With this new branch in Bacoor, they can now get the same service they have come to rely on from us in an area where traffic is relatively lighter” - Wyn Dagondon
Or even other motorists with an itinerary of going to south area where they can drop-by and have their car check by Customers Cradle.
According to Customers Cradle Proprietor Why Dagondon, the new branch was established to specifically cater to their loyal customers from Cavite and Laguna and other parts in the south. Or even other motorists with an itinerary of going to south area where they can drop-by and have their car check by Customers Cradle.
1. Customers Cradle is a one-stop automotive facility equipped to handle all of the motorists’ car care needs, such as major engine overhaul, state-of-the-art 3D laser wheel alignment, professional diagnostic scanner, dyno tuning, under chassis work, car detailing, nitrogen tire inflation, change oil, tune-ups, and auto detailing.
2. Customers Cradle also has a spacious and comfortable customers’ lounge where motorists can hang out while waiting for their vehicles. The lounge is air-conditioned and has several large couches where customers can read or browse the Internet while waiting.
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| Motorist have the chance to look or witness from the lounge of what is happening or what work has to be done on their car |
3. A unique but integral part of Customers Cradle’s service is their computerized monitoring system through which customers can see the status of the repairs being done on their cars in real time.
4. This monitoring system allows the customers to have an idea of how much time they need to wait before the repairs or services are completed. This is particularly useful to busy customers who need to tightly schedule their activities for the day.
5. Excellent Customer Service.
“It’s really not a wonder that Customers Cradle has amassed quite a number of loyal customers,” states JL Gamboa, IWS and Retail Channel Marketing Manager of Shell Philippines, Customers Cradle’s brand partner. “Their service is not only top-notch, the effort they put into making sure the customers are happy with their service is something to truly admire,” Gamboa adds.
“This is the reason why Customers Cradle has been a long-time Shell partner. We believe in their commitment to service excellence. More than that, they trust in our lubricants. We are not just a supplier to them but a business partner that advises on how both businesses can grow,” Gamboa stresses.
“As soon as customers drive into the shop, our attendants key in their pertinent details on a computer tablet, including the services that are needed to be done for their vehicles,” Dagondon describes. The customers can then see the progress of the service being done to their cars on computer monitors located at the customers’ lounge itself.
Dagondon, who himself is a car enthusiast with several functioning vehicles in his garage, states that over the course of 27 years, Customers Cradle has built a following of loyal customers who have placed the care of their valued cars to their shop.
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